Returns & Exchanges

Due to the perishable nature of our premium loose-leaf teas and artisanal snacks, we cannot accept returns on food items once they have been shipped. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon receiving your Té Company package, please carefully inspect the tea tins and vacuum-sealed bags for any signs of transit damage or structural compromise.

• 2.
  Document the Issue

  If you find a defect or received the wrong blend, take clear photographs of the product, the packaging, and the shipping label to help us expedite your claim.

• 3.
  Contact Support

  Email our customer care team with your order number and the attached photos; we will review your request and provide a resolution within 48 business hours.

• 4.
  Receive Resolution

  Once approved, we will immediately dispatch a fresh replacement of your tea or issue a full refund to your original payment method, excluding shipping costs.