Frequently Asked Questions
Everything you need to know about our premium tea collections.
How should I store my loose leaf tea to maintain freshness?
To preserve the aroma and flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping the tea in our airtight tins or a sealed opaque container.
What is your shipping policy for domestic orders?
We ship nationwide via standard and expedited carriers. Orders are typically processed within 1-2 business days. Free shipping is available on all domestic orders over $75.
Can I return tea products if I am not satisfied?
Due to the perishable nature of our products, we cannot accept returns on tea. However, if there is an issue with your order or the product is damaged, please contact our support team within 14 days for a replacement or refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any customs duties or taxes.
Are your teas organic and ethically sourced?
We prioritize sourcing from small-batch farmers who practice sustainable and traditional farming methods. While not all our teas carry a formal organic certification, we ensure every batch is tested for purity and quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.